🔴 CRITICAL — Data & Financial Integrity
Group Name formula broken (#NAME?) — Column S, AA Sales 2025. All 18,873 transaction rows return #NAME? instead of the retail chain name. Cannot filter or analyse transactions by group from the main data tab. The Groups sheet has 34 separate group entries that were entirely missing from the previous reporting. Fix the formula in the source ERP export — this is a reporting infrastructure failure.
Unresolved pricing note — 20 March 2025 — Row 4 note: "Customer has been given pricing 20/3 Onwards may need to be revised." Customer is unnamed. If incorrect pricing ran for the remaining 9 months of the year on a significant account, the cumulative revenue impact could be material. Identify the customer, audit their invoices from 20/3, and determine if a credit or adjustment is needed.
🟠 HIGH — Business Risk
Peter White = 21.6% of revenue ($6.164M) — Single rep carrying more than a fifth of the business. No visible succession plan or shared account coverage. If he leaves, the P&L impact is immediate and severe. This is the #1 human capital risk in the business.
Newfurn Ltd = $3.607M — is there a formal contract? — The largest single chain account. If this is a handshake relationship managed by one rep, it carries the same concentration risk as Peter White. Confirm whether there is a formal supply agreement and when it expires.
WA = $408K revenue, no dedicated rep — The only state with no identifiable rep in the transaction data. An entire geography sitting undeveloped. A single rep could realistically generate $1–2M+ in year one.
SA blended rate = $4.18/LM vs national $6.41/LM — SA is selling at 35% below the national average. Either all SA customers are on entry-tier product or pricing compliance is failing. Audit SA invoices specifically.
Carpet Call/Solomons VIC = $0 FY2025 — Major national flooring chain. Zero revenue from VIC for the full year. Either the commercial relationship is broken or this is a data recording failure. Both outcomes are serious.
Leanne Carlton — missing from rep reporting — A rep generating $392K in revenue was entirely absent from the original rep list and analysis. If management reporting was being produced from an incomplete rep list, every rep-level metric in any previous report is understated. Verify the rep list is current and complete in the source system.
🟡 MEDIUM — Operational
Top 4 SKUs = 68.1% of revenue — Stepmax Gold, Stepeco Green, Steplux Blue, Stepezy Red. Supply disruption to any of these 4 halts over two thirds of revenue. Dual-sourcing or strategic buffer stock for these SKUs is warranted.
James Sibley — volume vs revenue mismatch — 2nd highest volume rep (505K LM) but only 6th by revenue ($2.31M). His blended $/LM is $4.58 — well below the $6.41 national average. Indicates he is predominantly selling entry-tier product or applying excessive discounts.
StepPro ($15.94/LM) — highest margin, lowest volume — Only 15,402 LM sold. At 50K LM this product would add $480K incremental revenue with zero new customers. Either undermarketed or wrong customer targeting.
Metro/Regional pricing not captured — Groups sheet Metro/Regional columns all zero. If differential pricing exists in the market, it is not being recorded or analysed.
January dip is predictable and unmitigated — 285K LM in January vs 411K in October every year. This is a solvable seasonality issue — pre-December stock push and Q1 rep incentives would materially reduce it.